If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original ECI New York invoice. Returned items must not be washed, worn or altered.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of your return process.
All returns of online orders must be submitted within 45 days from the day the order was placed.
ECI New York reserves the right to reject returns beyond the return period limit, and items that are not in the same condition in which they were purchased.
To submit a free return by mail:
ECI New York is pleased to offer free returns with UPS. We will email you a UPS shipping label once we determine return eligibility. Please allow 1-2 business days for the shipping label to arrive in your inbox or you can generate your own label. However, if we reject your return, we will provide details regarding our decision.
Once you receive the return label, add your invoice to the packaging and drop off at your nearest UPS location. You may also contact UPS to schedule an at-home pick up. Once you have dropped off your item please allow 7-14 business days for us process your return and refund.
To start the return process, or check on an open ticket, please enter your order number and email address in the box below. Please make sure that there aren't any additional spaces before or after the text entered in each box.
The order ID number should only be 4 digits long. Please make sure to accept the terms and conditions of the return to proceed to printing out your return label.
***Please note we will honor price matching with a virtual gift card to our store.